FAQ
ORDERING & PAYMENT
What methods of payment are accepted?
We accept Visa, MasterCard, Amex, Discover, Google Pay, Meta pay, Venmo, Paypal and Apple Pay on mobile. We do not accept, personal checks, money orders, or direct bank transfers.
How safe is my personal information if I order online?
Shopping on our online store is safe and secure.
When will my credit card be charged?
Most accounts are charged within 24 hours of receiving your order confirmation. Depending on your bank, once a credit card authorization is received the funds may be reserved up to 30 days (take a look at your bank’s fine print to see what their policy is).
Can I order by phone?
We are not taking orders over the phone right now. You can order directly from our online website and on your smartphone, if you’d like.
How do I apply a promotion code?
Only one promo code can be used per order. Your promo code must be valid to get the discounted price. Once you’re ready to checkout, on the order summary page, you will see the “Enter discount code” section. If your discount is not automatically deducted, please reach out to customer service team.
How do I change or cancel my order?
Unfortunately we do not provide cancellations.
What if I put the wrong shipping address on my order?
We are unable to make changes to the shipping address once your order has been placed. Download the UPS My Choice® app on your phone to get updates on your packages. Once the package has shipped, you can update your address in the app. We are not responsible for any additional charges that occur.
What should I do if my order won’t go through?
If your order isn’t going through, you’ll see an error message. Oftentimes, the message will show a discrepancy with the billing address for your credit card, so take a moment to check that your billing information is totally accurate.
What methods of payment are accepted?
We accept Visa, MasterCard, Amex, Discover, Google Pay, Meta pay, Venmo, Paypal and Apple Pay on mobile. We do not accept, personal checks, money orders, or direct bank transfers.
How safe is my personal information if I order online?
Shopping on our online store is safe and secure.
When will my credit card be charged?
Most accounts are charged within 24 hours of receiving your order confirmation. Depending on your bank, once a credit card authorization is received the funds may be reserved up to 30 days (take a look at your bank’s fine print to see what their policy is).
Can I order by phone?
We are not taking orders over the phone right now. You can order directly from our online website and on your smartphone, if you’d like.
How do I apply a promotion code?
Only one promo code can be used per order. Your promo code must be valid to get the discounted price. Once you’re ready to checkout, on the order summary page, you will see the “Enter discount code” section. If your discount is not automatically deducted, please reach out to customer service team.
How do I change or cancel my order?
Unfortunately we do not provide cancellations.
What if I put the wrong shipping address on my order?
We are unable to make changes to the shipping address once your order has been placed. Download the UPS My Choice® app on your phone to get updates on your packages. Once the package has shipped, you can update your address in the app. We are not responsible for any additional charges that occur.
What should I do if my order won’t go through?
If your order isn’t going through, you’ll see an error message. Oftentimes, the message will show a discrepancy with the billing address for your credit card, so take a moment to check that your billing information is totally accurate.